PrimeVM.in

1. About Us

PrimeVM.in is a technology and digital infrastructure service provider based in Bhiwani, Haryana, India. The business is owned and managed by Susheela Devi.

We provide digital infrastructure and hosting-related services, including virtual private servers (VPS), cloud servers, web hosting, dedicated infrastructure, server management and associated IT services.

Our objective is to provide reliable, transparent and securely provisioned digital services with clearly stated service specifications, pricing and customer support.

2. Terms & Conditions

By accessing PrimeVM.in, creating an account, placing an order or purchasing any service from us, you agree to these Terms & Conditions. PrimeVM.in is managed by Susheela Devi.

2.1 Services

PrimeVM.in provides digital infrastructure and hosting-related services. Depending on availability, services may include:

• Virtual Private Servers (VPS)
• Cloud Servers
• Web Hosting
• Dedicated Servers
• Server Management
• IP and Network Services
• Storage Services
• Backup Services
• Other related IT and infrastructure services

The specifications, resources, billing cycle and price applicable to each service will be displayed on the relevant product, order or checkout page.

2.2 Customer Account

Customers must provide accurate and complete information when creating an account or placing an order. Customers are responsible for keeping login credentials secure, providing correct contact details, maintaining access to registered contact information, and ensuring services are used only for lawful purposes.

PrimeVM.in may request additional information or verification when required for fraud prevention, payment verification, security or regulatory compliance.

2.3 Orders

An order is considered accepted after successful payment confirmation and approval by PrimeVM.in, where applicable. Some services may be provisioned automatically, while others may require manual verification or configuration.

PrimeVM.in reserves the right to reject or cancel an order where fraud or suspicious activity is detected, incorrect information is provided, the requested service is unavailable, the order violates our policies, or provisioning may create a security or compliance risk.

2.4 Pricing

Prices displayed on PrimeVM.in are applicable at the time an order is placed unless otherwise stated. Prices may change based on infrastructure costs, third-party charges, taxation, exchange rates or changes in service specifications.

2.5 Payments

Payments may be accepted using payment methods available during checkout. Payment processing may be handled through authorised third-party payment gateways, including Cashfree Payments, where enabled.

Customers must ensure that they are authorised to use the selected payment method and that the transaction is not fraudulent or unauthorised.

2.6 Acceptable Use

Customers must not use PrimeVM.in services for unlawful, abusive or harmful activities. Prohibited activities include:

• Fraud, scams or phishing
• Malware, ransomware or botnets
• Unauthorised access to computer systems
• DDoS attacks or network attacks
• Spam or unsolicited bulk messaging
• Distribution of illegal content
• Activities prohibited under applicable Indian law
• Activities that threaten the security or stability of our infrastructure

2.7 Resource Usage

Customers must use allocated resources within the limits of their purchased plan. Excessive resource usage that adversely affects network or server stability may result in resource limitation, temporary suspension, migration, upgrade requirements or termination in severe cases.

2.8 Data and Backups

Customers are responsible for maintaining independent backups of important data unless a specific backup service has been purchased.

2.9 Service Availability

PrimeVM.in makes reasonable efforts to provide reliable service availability. Temporary interruptions may occur due to scheduled maintenance, emergency maintenance, hardware or software failures, network outages, upstream provider issues, cyberattacks, power failures, natural disasters, regulatory action or other circumstances beyond our reasonable control.

2.10 Suspension and Termination

PrimeVM.in may suspend or terminate a service for non-payment, fraudulent transactions, abuse complaints, security threats, policy violations, violations of applicable law, misuse of resources or failure to respond to verification requests.

2.11 Limitation of Liability

To the maximum extent permitted by applicable law, PrimeVM.in will not be liable for indirect, incidental, special or consequential losses resulting from service downtime, customer configuration errors, lost passwords, third-party service failures, internet routing problems, cyberattacks, customer misuse, data loss or events outside our reasonable control.

3. Cancellation & Refund Policy

PrimeVM.in provides digital and infrastructure services that may be provisioned immediately after payment.

3.1 Cancellation

Customers may request cancellation of an active service by contacting PrimeVM.in. Cancellation of an active service does not automatically qualify the customer for a refund. Customers should cancel recurring services before the next renewal or billing date if they do not wish to continue using the service.

3.2 Refund Eligibility

A refund may be considered when:

• Payment was deducted but the service was not provisioned
• Duplicate payment was made for the same order
• PrimeVM.in is unable to provide the purchased service
• An order was cancelled by PrimeVM.in before activation
• A refund is approved after reviewing a genuine service issue

3.3 Non-Refundable Situations

• Services already activated and substantially used
• Domain registrations
• Software or third-party licences
• Custom configurations
• Dedicated IP allocations where costs have been incurred
• Special or non-refundable offers where clearly stated
• Services terminated for violation of our Terms
• Customer-side configuration errors
• Customer change of mind after service activation
• Third-party charges already incurred

3.4 Refund Method

Approved refunds will generally be returned to the original payment method used for the transaction. Processing time after initiation may depend on the customer's bank, card network, UPI provider or payment service provider.

3.5 Failed or Pending Transactions

If an amount is deducted but the payment is shown as failed or pending, customers should contact us with their name, Order ID, Transaction ID, payment date, payment amount and payment method.

4. Digital Service Delivery Policy

PrimeVM.in provides primarily digital services. No physical shipment is involved unless specifically stated on a product page.

4.1 Delivery Method

Services may be delivered electronically through the customer dashboard, registered email address, control panel, server credentials, IP address allocation, digital provisioning system or support communication.

4.2 Delivery Time

Standard services may be activated automatically or shortly after successful payment. Some services may require additional time due to manual verification, KYC, fraud prevention checks, custom configuration, hardware provisioning, IP allocation, third-party provisioning or security review.

4.3 Delivery Delays

If a service is not delivered within the expected time, the customer should contact PrimeVM.in and provide the customer name, registered contact details, Order ID, Transaction ID and purchased service details.

4.4 Incorrect Delivery

If the customer receives incorrect credentials, resources or service specifications, the customer should notify PrimeVM.in as soon as possible so the issue can be investigated and corrected.

5. Privacy Policy

5.1 Information We May Collect

• Name, email address and mobile number
• Billing or contact address
• IP address and login information
• Order and service information
• Payment transaction references
• Technical, device and browser information
• Support communications
• Verification information where required

5.2 How We Use Information

Information may be used for customer account creation, order processing, service provisioning, subscription management, payments, refunds, customer support, fraud prevention, abuse prevention, security, service communications, complaints and legal or regulatory compliance.

5.3 Payment Information

Payments may be processed using third-party payment gateways such as Cashfree Payments. PrimeVM.in may receive transaction references and payment status information from the payment provider. Sensitive payment credentials such as full card details may be handled directly by the authorised payment gateway rather than stored by PrimeVM.in.

5.4 Information Sharing

PrimeVM.in does not sell customer personal information. Information may be shared where reasonably necessary with payment processors, data centres, hosting or network providers, security and fraud prevention providers, service vendors, and legal or regulatory authorities where required by law.

5.5 Data Security

PrimeVM.in uses reasonable administrative and technical security measures to protect customer information. However, no electronic storage or internet transmission method can be guaranteed to be completely secure.

5.6 Cookies

PrimeVM.in may use cookies and similar technologies for authentication, website functionality, security, fraud prevention, analytics and improving user experience.

5.7 Data Retention

Customer information may be retained for as long as reasonably required for service delivery, accounting, transaction records, fraud prevention, dispute resolution, security and legal compliance.

5.8 Customer Requests

Customers may contact PrimeVM.in regarding legitimate requests relating to their information, including correction of inaccurate information, subject to applicable laws and record-retention requirements.

6. Payment Policy

PrimeVM.in accepts online payments for digital services through payment methods displayed at checkout. Available payment options may include UPI, debit cards, credit cards, net banking and other payment methods supported by the payment gateway.

6.1 Payment Confirmation

An order will normally be processed after confirmation of successful payment. Where a transaction is pending, service activation may remain pending until payment confirmation is received.

6.2 Fraud Prevention

PrimeVM.in may temporarily hold an order for verification where a transaction appears suspicious or unusual. Additional verification may be requested before service activation.

6.3 Payment Gateway

Online payments may be processed by third-party payment providers such as Cashfree Payments. Payment gateway availability may vary depending on technical, banking or regulatory conditions.

7. Renewal Policy

Some PrimeVM.in services are provided on recurring billing periods. Customers are responsible for renewing services before their expiry date.

Failure to renew may result in suspension, termination, data deletion after the applicable retention period, or release of allocated infrastructure or IP resources.

8. Contact Us

For sales, technical support, service, payment, cancellation, refund or grievance-related enquiries, customers may contact PrimeVM.in using the details below.

9. Grievance & Customer Support

Customers experiencing an issue with a service, order or payment may contact PrimeVM.in through the contact information listed on this website.

Managed by: Susheela Devi

Customer Support Mobile: +91 97003 09000

When submitting a complaint, please provide the customer name, registered mobile number or email, Order ID, Transaction ID where applicable, and a description of the issue.

PrimeVM.in will make reasonable efforts to investigate and resolve genuine customer complaints as promptly as practicable.

10. Governing Law

These Terms and Policies are governed by applicable laws of India.

Subject to applicable consumer-protection and other mandatory legal requirements, disputes relating to PrimeVM.in services will be subject to the jurisdiction of the competent courts having jurisdiction over Bhiwani, Haryana, India.

11. Policy Updates

PrimeVM.in may revise these policies from time to time to reflect changes in services, payment methods, business operations, legal requirements, regulatory requirements or security practices.

The latest version will be published on PrimeVM.in with the applicable effective date.